Privacy Policy

We use information collected from our customers and their servants to give a good service.

Where we can, we collect and may retain the following from you. 

Names, addresses, date(s) of birth, telephone number(s), email address(es), password details, bank details, NI number(s), your aims purposes occasional others.

We may access third party information such as the properties you have searched or viewed and the services you have sought, social media, newspaper records and other public data holders.

We may contact you about other services. 

You have a right to access the information we hold about you. Telephone calls may be recorded.

With your consent we may pass information about you to third parties such as solicitors, vendors, purchasers, landlords, tenants, contractors and service providers. There may be others from time to time. 

Without your consent we may be required to pass on information we hold about you to Rent Smart Wales, Welsh Water, Welsh Government, other devolved governments, The government of the United Kingdom of Great Britain and Northern Ireland, Other local and central governments, H M Customers and Excise, Other Tax Authorities and Councils and authorities including the police and the fire brigade, Money laundering Authorities, the Property Ombudsman, our insurers. 

Your information is kept secure on our files and is restricted to our employees and appropriate third party persons. It is used to carry on specific and relevant tasks.

We retain your details for as long as legally and contractually required including by our insurers.